Servoca Nursing & Care
Summary Administrator, Training & QA support Salary: TBC (negotiable depending on level of experience demonstrated). Annual salary review based on a performance. Benefits: 20 days holiday + bank holidays, Pension scheme Hours: part-time working Monday to Friday, 9.30am to 3pm with 30 minutes for lunch Location: Chester, CH1 If you are looking for a new challenge and have high levels of drive and enthusiasm and would like to work within a small team of highly motivated individuals, then we have an exciting opportunity. Our client is a small, successful business, based in Chester, who provide health screening software solutions and products throughout the UK. Clients include large corporate organisations, the NHS and Public Health within local authorities. The candidate will have previous administration experience and working within a varied role mainly on their own with excellent attention to quality and accuracy and the ability to prioritise workload and use initiative. Duties Include: • Meeting and Greeting customers/visitors/guests • Answering telephone - first point of contact • Processing customer orders • Support quality assurance queries (explain) • Track product Lot numbers and add them to new orders placed on the Sage system • Packing all orders ready for 4pm daily collection • Liaise with customer if the order is delayed, incomplete or they require any delivery information • Monitoring, ordering, receiving and putting away new stock • Managing the QA project for all contracted clients ensuring each process runs smoothly, • Adding/updating new and existing QA contacts to relevant mailing website • Create and schedule monthly email reminders • Update customer QA status in ACT database • Manage monthly QA compliance reports and email to project leads • Conduct appropriate checks on the equipment • Support the Training Manager and Trainer with preparation work involved in organising a training session • Organise room layout, contacting venue for training sessions • Support the logistics involved with a training session ensuring the requirements for the customer all runs smoothly • Putting together training packs and relevant paperwork • Printing the correct certificate for attendees of each training and posting • Prepare feedback summary reports and email to project lead after the training • Update training tracker • Adhoc tasks The Ideal Candidate: • Experience in a similar role • Experience with sending /receiving items • Experience with stock management • Experience with organising events would be beneficial • IT Literate - experience of SAGE would be an advantage • High standard of written and spoken English • Attention to quality and accuracy • Excellent time management • Excellent telephone manner • Receptive to repetitive tasks • Eligible to work in the UK If you feel you are the ideal candidate APPLY today! Keywords: Admin, Administrator, Office Manager, QA Support, Office Support, Deliver Support, Events, Customer Service Manager, Admin and PA, Accounts and Sales Administrator, Accounts Administrator, Account Manager, Sales Administrator, Sales Admin, Sales Executive, Sales, Client Relationship Manager, Customer Relationship Manager, Client Relations, Customer Relations, Relationship Manager, Contracting Solutions, Customer Services, Customer Services Administrator, Sales Advisor.