Edge Hill University Ormskirk, Lancashire
Summary Campus Support Location: Ormskirk Salary: £34,189 to £38,460 per annum Post Type: Full Time Closing Date: Thursday 01 August 2019 Reference: EHA0441-0719 Make a difference, every day, to the lives of our students. About You You will have experience of managing a 24/7 customer facing function in an organisation providing residential accommodation, along with experience of incident management. Your excellent communication and interpersonal skills will enable you to forge effective working relationships across the university and engage customers. Your ability to problem solve, manage change and maintain confidentiality will ensure that you quickly establish yourself as a member or our inclusive and award winning team. About the Role You will provide the service development and operational management functions for Campus Support. Alongside the support of the shift supervisors, you will be expected to ensure the delivery of a suite of customer-focused services in accordance with established performance standards and service level agreements. You will be responsible for achieving consistency of quality across all areas of Campus Support operations. You will also be our key first response to incidents affecting the University, supporting Campus Support Supervisors by ensuring an effective triage and appropriate escalation, to ensure we comply with our Business Continuity and Emergency Response plans. You will be responsible for ensuring our response to such incidents is professional, timely and in accordance with our University Emergency Management Plan. Rewards/Benefits We want you to feel happy when you come to work and proud when you go home. From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award-winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive sessions like 'Presenting with Impact' or 'Preparing for Your Future' you are able to have a lunchtime stroll across our beautiful campus, benefit from discounted membership to our state of the art sport and leisure facilities and so much more. This is just a taste of what we are able to offer you at Edge Hill University. About Us Edge Hill University is "A great success story... an institution that improves and impresses year after year" - Times Higher Education. The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year. The Times Higher 'University of the Year' award celebrated our distinct role in "transforming lives" - reflecting a distinctive philosophy of creating opportunity from excellence. Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals. For informal enquiries about this vacancy you may wish to contact: Sarah Knight, Head of Operations at [email protected] At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .