Castles and Coasts Housing Association Newcastle
Summary If you are looking for an exciting role, we have a great opportunity to join the Customer Services team at Castles & Coasts Housing Association (CCHA). CCHA was formed in 2017, following the merger of two Housing Associations based across the North of England. Both were well established, thriving businesses and CCHA is continuing to build on a legacy of providing good services and a people focused culture. Our Customer Services Officers are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person, by telephone, text and via email/website). Key tasks are varied and include processing day to day and specialist repairs reported by our customers; liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis; and updating important records (including CRM and electronic document management systems). Moreover, you will have responsibility of advising residents on rent/service charge accounts, taking payments and giving advice on lettings and anti-social behaviour matters. You will be self-motivated, a problem-solver and have experience dealing with customer enquiries, combined with a knowledge of the principles of customer care. If you are looking to make a real difference to the service we provide to our residents and customers, then download the recruitment pack at our website: www.castlesandcoasts.co.uk/careers Application forms (stating the post title) must be returned to: [email protected] Closing date for applications: Monday 11th November 2019 Interviews to be held: In Newcastle on Tuesday 26th November 2019 Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .